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Untangling Tech

Untangling Tech

We keep up with technology so we can help explain it to you. We try new devices and share our thoughts on them. We share the cool apps our clients are using. We watch for the latest scams and alert you so you can protect yourself. Have a question? Send it through our Contact Us page and we'll answer you directly as well as blog about the topic and post it in our monthly newsletter.

She's Wired Remote Access Program 2020

Sue is sitting at her desk waiting to help. Give us a call at 404-935-9614.

Sue is sitting at her desk waiting to help. Give us a call at 404-935-9614.

Remote support for those working from home and those being schooled at home has become vitally important as Shelter in Place is enacted here and elsewhere. The She's Wired Remote Access Program is available to help you and your family. And for the months of April and May, we are offering a reduced rate.

For those who join or renew their Remote Access Plan for the regular annual fee of $200 before April 1, the hourly rate for additional support time will drop from $125 per hour to $100. (Thank you to those who have already renewed or joined! You already have this discount.) The reduced rate will be effective through May 31, 2020 (for two months).

Under the annual plan, you will receive 15 minutes of remote technical assistance whenever you need it. The goal is to help clients with a simple question or to help those who need a little assistance with their devices — including computers, iPhones, iPads, printers, TVs, etc. — so you can keep working or learning without having to wait for an onsite appointment.

How does the plan work?

  • The annual fee of $200 covers up to 3 computers (Apple or Windows) for your home or business.

  • We are able to remotely access your computers when you request our help. 

  • After we install software on your computer, you do not need to be at the computer for us to assist. But the computer must be on and accessible via the internet for us to help. 

  • Remote access lets us control your computer, use the mouse, launch software, run diagnostics and see the issues you see. 

  • Any session lasting longer than 15 minutes will be billed at $100 per hour through May 31, 2020. Starting June 1, 2020, our rate returns to $125 per hour.

If you wish to renew or join our Remote Access Plan, please email wecanhelp@sheswired.com before April 1. We will send you an invoice for payment by check or cash. 

If you have any questions about the She’s Wired Remote Access Plan, please call 404-935-9614 or email us at wecanhelp@sheswired.com.

We look forward to helping you in the future.

Thanks,
The She’s Wired Team

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